I was Instant Messaging with an employee of mine the other day. He was having problems with software he had just installed, it didn’t seem to do what he wanted it to do. He was very frustrated as he had been messing around with it for quite a while. He eventually turned to me for some help.
We communicated using a program called Instant Messaging. This allows two people to chat using a computer via the Internet. What he typed on his computer, I could see on my computer screen and vice-versa. Instant Messaging is kind of like the Texting you see young folks do on cell phones these days. You kind of develop your own language while texting and instant messaging. Everything seems to be abbreviated, such as “Laugh out Loud” is typed LOL. Instead of See You Later, you type CYA. As he was describing his problems with the software, I realized this was a new program that he wasn’t trained on so he really didn’t know what he was doing. After awhile I sent him a message that read,
“IF ALL ELSE FAILS, RTM”
Can you guess what RTM stands for? ;-) RTM means read the manual. That young employee of mine was a lot like myself 20 years ago.
The very last thing I wanted to do (because of my pride) was read a manual! I wanted to just stick the software in a computer and go to town on it - just figure it out kinda like flying from the seat of my pants…. I haven’t changed much. LOL
Last month my family and I were going to Lancaster, PA for a little vacation. As I was driving North towards Pennsylvania I realized I didn’t have a clue how I was going to get to Lancaster. I had an idea but didn’t know for sure. I didn’t bring any maps, my GPS wasn’t working right and I was too proud to stop and get directions. So we floundered around for a while at the top of Delaware until I stopped and bought a map. Once I had a map, I could figure out where I was. Once I knew where I was and knew where I wanted to go, it wasn’t too hard from that point, to figure out how to get there.
I’ve been thinking a lot lately, how much life for all of us is kind of like that. As an inventor/author who creates things (primarily software), after I get done writing it and testing it, but before I can release it, the next step is to write the documentation so that other people can take what I have created and make use of it. I think if you are a conscientious creator, author, inventor then you want to make it as easy as possible for the users of your creation.
As I was reading the newspaper the other day, looking at all the troubles that folks are having, I was thinking, wouldn’t it be great if there was a user manual for people. Wouldn’t it be great if there was one place that folks could go that would be an instruction manual to solve their problems. I think most of the problems people have are self induced. I know in my life that’s true. Wouldn’t it be neat if the greatest inventor in the world, the greatest programmer ever, were to have provided a user manual for us? And then I realized that he did and I had a copy. Seemed a little dusty when I pulled it off the shelf and maybe that’s why I have the problems that I do have. Maybe I shouldn’t wait until…
IF ALL ELSE FAILS, RTM
You might have a copy of this manual too, somewhere.....
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